Privacy Policy

Website and Telemedicine
Last Updated: June 2020


Last updated June 12, 2020



Who We Are and Our Privacy Coverage

Who We Are

Mobile Healthcare Partners, Inc. and Mobile Telemed, LLC,  (“MHP”, “we”, “us”, “our” or “Company”). We are a medical practice providing both in-home and Telemedicine Healthcare Services.

Our Commitment

MHP is committed to ensuring that your personal information shared over our Site and/or Services is protected and kept confidential. By accepting our Company’s Terms of Use, providing information to us via our Site, or participating in our Telemedicine Platform, you consent to the use and disclosure of Personally Identifiable Information (PII) and Protected Health Information (PHI) as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the healthcare providers with whom you may interact through the Services and Platform.

Privacy Policy Coverage

MHP operates the and websites (“Site(s)” or “Website(s)”) and provides Telemedicine services. This policy applies to our online website as well as to the services and applications/platform we provide, collectively known as the “Services” or “Platform”. This policy applies to any user of our website or Telemedicine Platform (“Users” or “Patients”), as well as any offline activities such as appointments or phone calls that relate to the use of our website or services.

Third Party Sites

This Privacy Policy applies only to information we collect at and through the Site and associated Services. Our Site also contains links to third party sites that are not owned or controlled by MHP. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site(s) and to read the privacy statements of each and every website that collects personal information.


Our Site or Platform is not designed or intended to appeal to minors and we do not knowingly collect PII or PHI from children under the age of 13.

Terms of Use

Please note that your use of our Site is also subject to our Terms of Use
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

What Types of Information Do We Collect?

Volunteered/Consented Information

We collect personal information that you voluntarily provide to us when registering with our Services or Apps, expressing an interest in obtaining information about us or our products and services, or when participating in activities on the Services or Apps or otherwise contacting us.

The personal information we collect can include the following:


Personally Identifiable Information

We may collect first name, maiden name, last name, and nickname; ID; driver’s license number; current and former address; phone numbers; email addresses; business email; business phone number; birth, marriage, divorce, and death records; family member names and their related information; Protected Health Information; and other similar data.

Protected Health Information (PHI)

We collect data about health, DNA, medical records; data held by a hospital or doctor; past and current providers; insurance/financial information (credit card number, purchase history, invoices used only for billing information); and other similar data.

This Information May Include But Is Not Limited To:

Medical Record(s) and Health History

Social Security Number

Driver’s License

Medical Record Numbers

Account Numbers

Health plan Beneficiary/Numbers

Certification/License Numbers

Names of Relatives

Internet Protocol (IP) or other Computer/Network Identifiers

Biometric identifiers — including finger and voice prints

Full face photographic images and any comparable images


Information Obtained During Telemedicine or other E-Visits

Your provider may use and record your PII and PHI that is gathered during any telemedicine appointments, much like they would during an in person visit.

Information Submitted Via Email or Contact Forms

PLEASE NOTE: No private or secure information should be sent via our websites contact form, or to any published or discovered email address. Please do not submit information via these methods and refer to the individual contact pages for more information.


Information We Collect Through Your Use of our Site

Video and Audio Stream

Our Telemedicine Platform uses a secure video chat feature to connect providers and patients. This data may be securely stored, including your likeness and voice, for historical purposes and medical review.

Video and Audio Statistics

We may collect data about the usage of our Telemedicine Platform, including IP addresses, operating systems, device, and bandwidth statistics. This information helps us improve our platform.

Information automatically collected

In Short:   Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services or Apps.

We automatically collect certain information when you visit, use or navigate the Services or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Services or Apps, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Online Identifiers – We collect devices; applications; tools and protocols, such as IP (Internet Protocol) addresses; cookie identifiers, or others such as the ones used for analytics and marketing; device’s geolocation; and other similar data.

Information collected through our Services/Platform/Apps

We may collect information regarding your geo-location, mobile device, push notifications, service, when you use our apps.

If you use our Apps, we may also collect the following information:

Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s blue-tooth, camera, microphone, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data. We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.

Push Notifications. We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.


How Do We Use Your Information?

We use personal information collected via our Services or Apps for a variety of business purposes described below, centered around the delivery of the practice Healthcare Services. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate the delivery of medical services to you. The primary use of all data and information gathered is to deliver the healthcare/medical services requested.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

To facilitate account creation and recording process. We use the information collected to maintain an account and historical record of medical related information.

To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

To enable patient-to-provider communications. We may use your information in order to enable patient-to-provider and other user-to-user communications with each user’s consent.

To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.


For other Business Purposes. We may use your information for other Business Purposes. Business Purposes may include data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.


Will your information be shared with anyone?

Under HIPAA the Company may be a Business Associate of healthcare providers who use our Services. We may share information with healthcare providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and healthcare operations, and otherwise as agreed or authorized by you. In some cases, our Site contains links to other sites, including links to articles in third-party publications that are not directly affiliated with MHP. We do not share your PHI or PII with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures. We encourage you to learn their particular privacy policies.

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests regarding medical services and treatment.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers – We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, secure video chat, telemedicine, etc. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how you interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers – We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers/Analytic Trackers – We do not use any third party tracking or advertising mechanisms to provide personalized ad content.

Do We Use Cookies – We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 7 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. All data transmissions, collection, storage, and deletion are compliant with HIPAA regulations.


What Are Your Privacy Rights?

If you have questions or comments about your privacy rights, you may email us at

Account Information

If you would at any time like to review the information in your account or discuss your account and its information, you may email us at

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements including HIPAA and other data retention policies.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services or Apps. To opt-out of interest-based advertising by advertisers on our Services or Apps visit


Do We Make Updates To This Policy?

Yes, we will update this policy as necessary to stay current with our practices and procedures, and compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at or by post to:

Mobile Healthcare Partners, Inc.

40 La Riviere Dr. Suite 140

Buffalo, NY 14202


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